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COVID-19 Update

Dear Patients,

We hope this finds you and your family in good health. We have all been through some very challenging times over the last few months, and are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your care and safety.

Following the Prime Minister's announcement on 28th May the Chief Dental Officer of England stated that dental practices could reopen from Monday 8th June, giving us very little notice. To do this safely, we decided to accept patient phone calls from 15th June and we will gradually open our doors to patients from Monday 29th June once we have the correct PPE and safety measures in place. We will not allow patients to attend unless they have contacted us beforehand.

Due to a very high demand on PPE we can only offer a very limited service initially, but we have been working very hard behind the scenes to align with Public Health England so that when we do fully reopen you can be confident of our commitment to you in our excellent standards of care and infection prevention control.Initially we will prioritise patients who have had dental problems during lockdown, those who need treatment completing and those who have urgent dental needs; check-ups will be put on hold for a while and we appreciate your understanding in this.

Infection control has always been a top priority for our practice and you may have seen this during your visits. Our infection control processes are following stringently so that when you receive care, it’s both safe and comfortable. We would like to share with you our infection control procedures to assure you of our commitment to keeping you, your families, and our team safe.

Our practice follows infection control recommendations made by the Infection Prevention Society’s HTM 01-05 guidelines, and follow their activities so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to their recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • We will contact you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the practice.
  • We will take your temperature with a radar thermometer before you enter the practice.
  • We have hand sanitiser that we will ask you to use when you enter and exit the practice. You will also find some in the reception area and other areas in the practice for you to use as needed.
  • There will be a one-out one-in system operated in the practice; entering through the front door when prompted to do so by a member of the team.
  • You may see that our waiting room will no longer offer magazines, leaflets and children’s toys and books, as those items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
  • We will do our best to allow greater time between patients to reduce waiting times and to reduce the number of patients waiting room at any one time.
  • We ask that you attend the appointment alone unless you need to bring a carer/guardian.
  • There will be no hygienist appointments offered for a while as we need to leave surgeries empty for 1 hour in between treatments and will, therefore, be using the hygienist room for treatments.
  • Please call for advice through this time and will offer telephone consultations to patients via the telephone or video calling.
  • For more guidance on what your new Patient Journey will look and feel like at Delta Dental Care, please click here >>

Please note that if we have previously contacted you to change your appointment prior to the announcement of lockdown on 23rd March the new appointment may now not be kept due to the way in which we are planning on reopening and the types of procedures we are able to deal with. Please do not attend for a previously booked appointment unless you receive a reminder or a telephone call from a team member.

We look forward to welcoming you back and are happy to answer any questions you may have about the steps we take to keep you, our team, and every patient, safe in our practice.

To make an appointment with us, please call 0116 260 0887; email or complete our Online Appointment Request Form >>

Best Wishes

Your Team at Delta Dental Care Team